Frequently Asked Questions
Returns & Exchanges
What is your Return & Exchange Policy?
We offer a 30 day return for eligible merchandise. Refunds are provided in the form of payment originally used, which exclude original shipping costs. Items must be returned within 30 days of purchase with all tags attached, intact packaging and must be unused in new unworn condition. Items marked as final sale, items marked on sale are non-refundable.
How to submit a Return Request?
To initiate a return, email firstname.lastname@example.org with your Order # and item(s) you would like to return or exchange. Once authorized, you will receive step-by-step instructions and a prepaid shipping label via email.
Domestic Shipping & Delivery
We aim to fulfill all orders as soon as possible, shipping out orders every business day. Most domestic orders are shipped via UPS Ground while US territories & P.O. Boxes will be shipped via USPS Priority. Please contact email@example.com for any questions or requests regarding shipping methods or address changes.
Currently we do NOT offer International Shipping, but you are more than welcome to use a Freight Forwarding service of your choice. Contact firstname.lastname@example.org for any questions.
Orders & Payment
Upon checkout, select 'In-Store Pickup' and you will receive and email once the order is ready for pickup. Orders can be picked up during normal business hours at our Flagship location in Cocoa Beach, FL.
Accepted Payment Methods
We accept all major credit cards (American Express, Visa, MasterCard) as payment in addition to PayPal, Shopify Pay, Google Pay. Please note: Registration with PayPal is NOT required.
During specified times we have promotional sales that require promo/discount codes which must be applied manually during checkout. All promotional sale and discount code information is clearly messaged through our email newsletter, social media channels and via drifthouse.com. Please note: Promotional sales and discount codes are separate from Sale product and cannot be applied to items on Sale.
You may request to cancel your order at any time prior to receiving tracking information. If your order has not shipped already, a full refund will be issued immediately. If your order has already shipped & you would like to cancel, please see the Returns & Exchanges section at the bottom of our site.
Has my Order Shipped?
Once your order has been processed, you will receive an email confirmation. Once your order has been shipped, you will receive and email with tracking information. Please contact email@example.com directly for any questions or requests regarding shipping methods.