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Last updated: 5.7.24. These policy complements and incorporates by reference Drift House Terms of Service

Drift House Return and Exchange Policy

At Drift House, owned and operated by Land and Sea Surf, LLC., we are committed to your satisfaction. Here are our updated guidelines:

Return Conditions:

  • We offer a 30-day return window from the purchase date for eligible merchandise.
  • Refunds are issued to the original form of payment.
  • Shipping fees will not be refunded.
  • Customers will be charged a 10% Restocking Fee.
  • Items must be returned in their original, unused, packaged, and resalable condition. Returns that are damaged, worn, or lack original packaging and hangtags will not be accepted and may be refused.

Non-Refundable/Final Sale Items: Items marked as ‘Final Sale’ on product pages are non-refundable, including:

  • Nike SB Dunks
  • Hats
  • Underwear
  • Socks
  • Swimwear
  • Skincare, fragrances, and other wellness products
  • All sale products
  • Skateboard-related merchandise

Product Exchanges:

  • Due to high demand, we recommend ordering your new item through drifthouse.com to secure it, and we'll credit your account for the returned item, including paid shipping (Economy or Standard only).
  • Alternatively, you can request an exchange by filling out the exchange form. Please note, due to quick sell-outs, exact replacements might not always be possible.

Return Process:

  1. Log into your account at account.drifthouse.com
  2. Select the items to return, specifying the quantity and reason for the return.
  3. Use the provided return label for the items. Do not combine returns from different orders or additional items not included in the original return request.
  4. Returns are processed within 3 to 5 business days after receipt.

Return by Mail:

  • Use our emailed return label.
  • Pack items in an unmarked box.
  • We are not responsible for lost products due to incorrect return label or order number usage.

Issues and Contact: For any issues, please email support@drifthouse.com or call us at 321-613-4043.