RETURNS
Start your return by logging into your order portal. Select eligible items and submit your request. Full process outlined below.
Eligible merchandise may be returned within 30 days of the purchase date, subject to the following conditions:
- Refunds are issued to the original form of payment
- Original shipping fees are non-refundable
- A 10% restocking fee will be applied to all approved returns
- All return shipping costs are the responsibility of the customer
- Items must be returned unused, unworn, and in original, resalable condition, including original packaging and hang-tags
- Returns that are worn, damaged, altered, or missing original packaging may be refused
All returned merchandise must be shipped inside an outer shipping box or protective packaging. Do not attach labels, tape, or markings directly to product packaging (including shoeboxes). Returns received without proper outer packaging may be deemed unsellable and ineligible for a refund.
Items marked as ‘Final Sale’ on product pages are non-refundable, including:
- High-energy products (A high-energy product is a limited release item with high demand, often restricted to one per customer, raffled, or marked as Final Sale)
- Hats
- Socks & Underwear
- Women's Swimwear
- Skincare, hair care, fragrances, and other wellness products
- All marked down sale products
- Skateboarding components
- Smart/AI Glasses
- Go to account.drifthouse.com and log in with the email used for your order.
- Enter the temporary code sent to your email to access your order portal.
- If eligible (see Return Conditions), select the items you want to return, including quantity and reason.
- Submit the request.
- All return shipping costs are the responsibility of the customer
- Do not combine returns from multiple orders
- Do not include items not listed in the approved return request.
- Include the original order invoice in the return package, along with the reason for the refund.
- Returns are processed within 3 to 5 business days after receipt.